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Bringing Talent from the Valley to the Big Apple

Posted by Seth Besmertnik on September 2, 2010

Bringing West Coast Talent to New York City

From Valley to Alley

New York City has traditionally been thought of as the home to several global industries—finance, media, publishing, advertising, communications, retail and fashion – sprinkled with lots of lawyers who sleep under their desks. Each of these industries is being reshaped by technology.

Every month new eReaders, trading platforms, marketing technologies, community buying sites and mobile apps emerge, all of which are technologies that directly affect New York industries.

However, when it comes to creating the world’s best technology and software, NYC is not typically #1 on the list. This is about to change and we’re starting to see a wealth of West Coast talent move to The Big Apple…you can keep Jason Calacanis, we’re talking about engineers.

So how do we bring them here?

We founded our search engine optimization (SEO) technology company, Conductor, four years ago and since then about 10 percent of our employees have moved from the Valley to New York. In finding and bringing the best talent (and their families) here, we’ve learned a few lessons along the way.

First, early stage companies need to carry passion for their city, New York. You are here for a reason and that excitement needs to come through when you’re recruiting. One of the unique aspects of Silicon Alley is that the startups that thrive here have a collaborative and enthusiasm that has, to some degree, been beaten out of the Valley. If you can communicate that sense of getting in on the nascent stages of ‘the next big thing’ to a candidate, the good ones will want to join you in your fight to create something amazing. Companies need a mission – and what could be a better shared mission for early stage companies to rally around making NYC the Technology Mecca of the United States in the 21st century? It’s a big goal… but so was reviving the NY Yankees when George Steinbrenner brought them out of the darkest days of the franchise in the early ’70s.

Another important point to remember is that the company environment is crucial when recruiting someone across the country. You’re asking something pretty big of a potential employee in both moving across the country, often with a family in tow, and helping to build a company rather than remain in the status quo of the Valley. I always keep in mind that I’m not just recruiting an employee – it’s often a family decision. So we bring the whole family to New York, buy them Broadway tickets and take them to see the great things our city has to offer. It’s all part of the uniquely NYC benefits package. It’s also handy to have some nice research on hand about how moving is a great thing for children to experience – as they develop critical skills required to succeed in life.

My goal is to create a haven for people who love their job – where their personal passions overlap 90 percent with their professional responsibilities. Enjoyable company culture fosters success and employee retention, something that will continue to drive potential employees from the Valley to the Alley. So having fun is almost as mandatory as our scheduled communications, whether it be Rock Band, free beer, free snacks, flexible work hours and vacation, etc. But it’s more than that. We’re completely transparent so every Conductor and every recruit knows exactly what’s happening in the company. We post our key performance metrics on the wall for everyone to see. I post my notes from board meetings on our internal wiki. We have no executive offices and only glass walls in meeting rooms. People need to feel confident that they know what they’re getting into.

My last tip would be for companies to stop seeing technology in New York as something so young and new (and therefore risky). There’s a sizable VC foothold in New York, a proliferation of early-stage investment firms and start-up incubators here, plus Silicon Valley VCs who are investing in New York technology companies – even Mayor Bloomberg is getting in on the NYC technology investment scene. The tech scene here is booming and it’s real. Communicating that to potential new hires can go a long way to alleviate their fears that if it does not work out there are no other opportunities. Luring technologists across the country will help New York grow as a technology hub capable of rivaling Silicon Valley and ultimately creating a more diverse technology ecosystem.

NYC has been great to Conductor and has inspired everything we do – it’s our #1 goal to even out NYC tax revenues between bankers and nerds – pack your bags, break the status quo and get on out here.

This story was originally printed in Business Insider. View the original article here.

SEO vs. PPC – Google Trends Style

Posted by Seth Besmertnik on August 28, 2010

When you have a little extra time on a Saturday afternoon, there is nothing like doing keyword wars in Google Trends. Something I’ve been thinking a lot about lately is the trend of CMO’s and marketing organizations thinking more about their SEO initiatives, relative to their paid efforts. Google trends has some interesting data about this topic.

The first interesting item I found was SEO – it’s really telling to see the rise in SEO as it relates to people searching for it both on a U.S. and global basis. If you take a look from 2003 to the present there are nearly three times as many searches for the word SEO.

Google Trends for SEO

This was pretty interesting, so then I searched for SEO versus PPC – to see how the trends compared, this also offered a lot of insight. While SEO is on the rise, year-over-year, it looks like searches for PPC are declining.

Google Trends for SEO vs PPCThis could mean a few things:

  1. It’s possible that people are more sophisticated in regards to PPC and do not need to search and learn about it anymore; since they’re already heavily involved in PPC.
  2. Another option is that PPC is on the decline and this trend highlights people switching their focus to natural search, SEO.
  3. Lastly, searchers may have increased knowledge of PPC and are searching on a more fragmented basis for terms such as: increasing conversion rates or landing page best practices.

From what Conductor has seen in the marketplace, SEO is on the rise and becoming a larger and larger priority for organizations of all sizes. On the other hand paid search is something companies have been doing well for a while. Now they’re looking for the next “big break” opportunity, which in many cases is SEO.

The data from Conductor’s recent Natural Search Visibility reports of the Fortune and Internet Retailer 500 shows that there’s clearly a growth opportunity available to companies who invest in natural search. The Fortune 500 as a whole is virtually invisible in natural search, with 85% of companies analyzed not appearing in natural search results until at least the 8th page for their most expensive paid keywords. The Internet Retailer 500 performs a bit better, but still has a lot of room for growth. Looking at these results it is evident that the world is very curious and proactive about learning SEO, which is proven by the Google trends data.

Search Visibility of IR500 and F500

Seth Besmertnik to present advanced methods for SEO success at SES San Francisco

Posted by Conductor on August 17, 2010

Conductor is thrilled that its CEO, Seth Besmertnik, will be speaking at two sessions at the SES Conference in San Francisco this week.  Seth will discuss enterprise-level SEO challenges and provide practical solutions for them.

Seth’s first session, Scaling Up Your SEO Campaigns, will be on August 18th. This session will cover how large organizations can successfully manage their SEO efforts. Large organizations have numerous systems in place to manage their marketing programs, so why shouldn’t the same apply to natural search? Seth will participate in a panel that will share the importance of enterprise wide planning, implementation and control of SEO campaigns for improved ROI.

Seth will then moderate another session, Enterprise Level SEO,on August 19th. The session will feature leading SEO Experts from SAP, BusinessOnLine and NVI. The session will discuss SEO strategies and tactics specific to large organizations. The speakers will talk about common SEO challenges large organization face, such as educating key stakeholders and overcoming implementation hurdles. The session will also include a proven model for successful SEO organization. Attending this session is a must for those who are interested in overcoming SEO challenges within their organization and implementing successful SEO best practices.

The SES conference attracts thousands of search marketers and covers a multitude of topics including: SEO, PPC, social media, social engagement and link building. It will be full of presentations, educational sessions and training workshops. Registration is still open and those interested in seeing Seth Besmertnik as well as a multitude of other exceptional speakers can register here

Can’t attend one of Seth’s sessions? Don’t worry, updates with key takeaways from Seth’s session shortly to come.

How We Buy:
Search Engine to Site to Store

Posted by Nathan Safran on August 17, 2010

iProspect, Searchandise Commerce and Comscore recently published an eye-opening study titled The Value of Retail Search and Position.   A combination of survey based analysis and dynamic focus groups were used to track the purchase path shoppers take to research and buy electronics and computer products.

From the study:

“…Searchandise Commerce and iProspect wanted to more closely analyze the role of various search influences, and better understand if the basic tenets of search engine marketing – the value of premium positions within search results – held true for retail site search as well”.

Although primarily concerned with understanding the impact on purchaser behavior of a product’s search position on a retail sites search results, the study is fairly comprehensive in analyzing the purchase path shoppers take to research and buy consumer electronics and computer products. I wanted to take a moment to focus on the broader conclusions that emerged from the study that have implications for all e-commerce search marketers:

  • The shopping process begins, but doesn’t always end online:
    While two-thirds of shoppers begin the shopping process online; nearly half end up purchasing offline.  Some search marketers (understandably) often end up falling into the ‘conversion vortex’—that place where we tunnel vision in on conversions as the sole measure of SEO success.   This data point serves as a reminder that conversions are certainly the end game but there are other distinct benefits of ranking high in the search results that are not reflected in the “conversions” tab of our analytics software, including brand exposure, and offline purchasing.
    Put another way, the value of SEO is not strictly measurable by conversions.
  • Search engines used early in the shopping process:
    Search engines are top of mind for purchasers as they turn to the search box in the first or second step in the shopping process more than any other resource.  Despite the industry hype around social, a negligible percentage start their search by consulting a blog or social networking site.
  • Search engines used for wide variety of purposes in the shopping process:The immediacy and flexibility of a search engine means shoppers look to leverage them for a wide variety of purposes.  Shoppers turn to search engines for customer and expert reviews, price, and recommendations.

Shoppers turn to the search box in the first or second step in the shopping process more than any other resource.

The Value of Retail Search and Position
iProspect, Searchandise Commerce and Comscore Study

This study gives insight into how consumers use search in their research and purchase process and how search results can influence both online and offline behaviors.  The takeaway is that search is as important a medium as ever in the purchase process. So, as you put together your plans for moving more product, remember that you can kick start your sales, offline and online, with a good search campaign.

Do any of the study’s results surprise you? Do you draw any different conclusions?  Please feel free to comment below.

Nathan Safran
Senior Research Analyst

Conductor Provides SEO Effectiveness Score for Internet Retailer Publications

Posted by Conductor on August 12, 2010

Conductor is excited to announce that Internet Retailer Magazine asked us to contribute an SEO effectiveness score for each retailer featured in their annual Internet Retailer Top 500 and Search Marketing Guides.

Our analysis revealed retailers who have a high level of executive buy in received the leading SEO scores, top retailers including Amazon, HP and ProFlowers. We were also thrilled to discover the increasing level of executives buying in and understanding the importance of SEO. Key takeaway here being the level of executive buy in is critical to the performance of your SEO initiatives.

Below you can see how we calculated each each retailer across three core competencies that together provided a holistic view of their SEO effectiveness. Then combined the three scores to arrive at an “SEO Effectiveness Score.”

The three competencies are:

SEO Resources

Resources

The human resources a firm dedicates to SEO (relative to their overall resources) is an indicator of their level of commitment to search engine optimization—without the resources to manage and optimize keywords the organization will be unable to administer an ongoing SEO campaign of any scale. For each retailer, we gathered the employees on Linked-In who’s job function includes search engine optimization. The number of SEO employees was then divided by the total number of the firm’s employees listed on Linked-In for a percentage of employees who feel SEO is a large enough portion of their job description to include it in their profile. As an acknowledgment of a firm’s commitment to SEO we awarded a 10% bonus for every Director level SEO employee and 15% for every VP level or higher. A ‘Resources Score’ was assigned to each retailer on a sliding scale based on their final percentage.

Analytics

Analytics

The ability to measure the impact SEO efforts are having on site traffic is central to professional management of an SEO campaign of any scale. Using external tools we determined the analytics package the retailers had installed on their website. Retailers with no analytics received a ‘0’, those with Google Analytics received a ‘medium’ score and those with a commercial analytics package received a ‘high’ score. While some small percentage of retailers may be using post-visit log analysis as opposed to externally visible analytics packages, this should be considered a low number.

Keyword Visibility

Keyword Visibility

As a final measure of the retailer’s SEO effectiveness we devised a method to gauge how effective they are in ensuring the visibility of keywords that matter to them. Absent access to the list of target keywords each retailer is attempting to surface to the top of search results, we measured their intent by assuming they voted with their wallets in prioritizing their paid keywords. We gathered each retailer’s 200 most expensive paid keywords from Internet Research Firm SpyFu and tracked where on Google’s search engine results page (SERP) each of the 200 keywords appeared. Each keyword/domain combination was given a grade–with the highest grades going to companies who appeared in the first 10 listings, and the score depreciating as the search visibility deteriorated. The average of the scores was taken to arrive at a ‘Visibility Score’ for each retailer.

Final SEO Score

A final SEO score was calculated by summing the three scores. In the small percentage of instances where one of three data points was unavailable for a retailer (e.g. they did not have any employees on Linked In) the average of the other two scores was used, and this is noted on their score. Score classification thresholds (‘excellent’, ‘good’, ‘fair’, ‘poor’) were determined by dividing the top score by four.

The analysis is featured in Internet Retailer’s recently published annual Search Marketing Guide. To purchase the guide, visit http://www.internetretailer.com/guides/search-marketing/

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